We ship all residential and small business orders via USPS. Most orders will be shipped within 2 business days. Under extreme circumstances there may be up to a 3 business day processing time. If there will be a shipping time beyond the standard 3 business days we will make every effort to have the information posted as well as notify you after the order is placed.
The shopping cart is designed to clearly show your actual shipping cost. This will be your shipping charge unless there is a problem with the quoted estimate. In this case we will contact you before processing the order.
Why do we not accept returns? Being sensitive to the personal nature of skin care, maintaining the purity of our products is a high priority. Any merchandise that has been shipped is considered to be used and will not be resold by Wilder Supply Company.
Lost Or Damaged In Shipping
We are not responsible for lost, damaged or misdirected shipments. If you want to purchase insurance contact us and we will send your order insured and provide you with the additional cost. In the case that an uninsured package arrives damaged, please contact us immediately as we would like to know the particulars of the incident.
If you have not received your package and the tracking shows delivered, please contact your local USPS.
Received The Wrong Item
If we made a mistake and sent you the wrong item, please contact us immediately via live chat, online contact form or call 907-745-1125.
Handcrafted product variation
Our products are handcrafted and some of the ingredients are minimally processed or wildcrafted. There may be minor variations in fragrance or appearance in some products such as soap or unrefined butters. This is simply the nature of working with something that has not been heavily refined.
Out Of Stock Items
If an item goes out of stock after you place your order, we will notify you and the item will be canceled from your order. We currently do not backorder items.
Wilder Supply Company is not responsible for any reaction that may occur due to any ingredients.
Each product has a list of ingredients on the website. Please check this list and if you are sensitive to anything listed, do not buy the product.
If you are hyper-sensitive to any commonly used skin care ingredients please note that we manufacture all of our products in the same facility. If you need to avoid a specific ingredient please contact us and we can tell you if it is something we use. Your safety is very important to us.
Additionally, our products are not designed for use in the prevention or treatment of disease. Wilder Supply Company will assume no liability for any complications which may occur during the course of self-diagnosis or self-treatment of any condition.
All information about properties and the uses of a specific product is strictly informational. We make no medical claims and the buyer is solely responsible for determining if the product ingredients will meet their needs.